Advisory Group and forum
We want the people we work for to design, shape and review their support and services.
At a service level, customers are equal partners. They decide what outcomes they want to work on, when they want their support and have a say on who provides it.
At an organisation level, customers meet with staff in strategic roles within Loretto Care at our Advisory Groups.
They influence the direction of Loretto by feeding back directly to the top level, sharing ideas and having a say into organisation improvement plans.
People we work for from across the organisation meet at our Advisory Group in Glasgow and Grangemouth offering feedback, advice and expertise to improve the services we provide.
People who attend represent a broad range of the people we work for and act as representatives for others who cannot attend. People meet with the Head of Care and Service Development Leads.
The Advisory Group is provided with training, for example Step Into Leadership and Innovation training as well as visiting Loretto Care services to develop a deeper understanding of our organisation.
Matt Barker, a member of the Advisory Group in Glasgow, said: "It makes me feel very proud for putting myself forward for it because, at the end of the day, it was a chance for getting back into things and putting my experience back. They pick up and take on what I’ve been saying and that makes me very happy.
"I enjoy going to the meetings, giving my ideas and I also get feedback from others and speak up for them. There are other people in my situation who can’t speak up for themselves so I can do that for them. I can put their points across as well as using my own experience and what I’ve been through. I do my best to help people."