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Check out our Frequently Asked Questions (FAQs) below to see if we can answer your question right here.
What is W.E Care Online?
W.E. Care Online looks to remove transactions from frontline staff that detracts from quality time spent on more meaningful face-to-face interactions and support.
This would include transactions such as:
- wellbeing calls
- appointment arranging
- reminders about appointments
- staff coordination for the day
- statistical returns to purchasers
- keeping a tally on hours delivered to people we work for (initial work on delivering individual customer accounts).
What is Personalisation?
Personalisation is a process that allows people to choose their support provider or to "self direct" their support package.
What is Self-directed Support?
Self-directed Support allows individuals receiving social care or support to work alongside professionals to enhance the quality and delivery of health and social care.
It describes the ways in which individuals and families can have informed choice about the way support is provided to them.
Read more about it – and see how it changes people's lives for the better – at Self-directed Support.
What is an Individual Budget?
What is a Direct Payment?
What is an Individual Living Fund (ILF)?
What is In Control Scotland?
What do you mean by Brokerage?
What is a Welfare Guardian?
What is a Financial Guardian?
What is a Care Manager?
What is a Registered Provider?
What does the Care Inspectorate do?
The Care Inspectorate regulates and inspects care services in Scotland to make sure that they meet the right standards.
It also jointly inspects with other regulators to check how well different organisations in local areas work to support adults and children.
Set up by Scottish Government, and accountable to ministers, it’s the Care Inspectorate's job to assure and protect everyone that uses these services.
What is Assistive Technology?
Assistive Technology (AT) is defined as:
"Any item, piece of equipment, product or system, whether acquired commercially, off the shelf, modified or customised, that is used to increase, maintain or improve functional capabilities of individuals with cognitive, physical or communication disabilities" – (Marshall, 2000).
This includes traditionally viewed 'high-tech' solutions, such as warden calls, sensors and alert systems, but also more traditional pieces of equipment such as wheelchairs, hearing aids and medication dosing systems.
The use of AT equipment can offer individuals the opportunity to live independently in situations and circumstances where it would have been previously necessary to have assistance and support in the form of personnel.