Performance

We use Key Performance Indicators to track performance at both local and organisational levels. 

The table below shows a selection of measures for 2017-2018 and 2018-2019.

Measures2017/182018/19Target

Number of customers supported in year

6510

6167

NA

Total number of employees

594

548

NA

% complaints upheld by Loretto

25%

40%

50%

% complaints responded to by Loretto within SPSO timescales

85%

90%

96%

% complaints to Care Inspectorate upheld

0%

0%

0%

% care services graded very good (5) or better in care inspections

88.89%

75%

93%

Number of accidents and incidents reported to the Care Inspectorate

330

259

NA

% staff registered with appropriate body within first 6 months of starting post if register open (required by 2020)

100%

100%

100%