Performance

We use Key Performance Indicators to track performance at both local and organisational levels. 

The table below shows a selection of measures for 2015-2016 and 2016-2017.

The results show the improvements we’ve made in the positive distance travelled for people we work for in relation to mental and physical health and employability.

Measures

2015-2016 (%)

2016-2017 (%)

Target (%)

People we work for reporting positive distance travelled – looking after their mental health

58.13

70.59

60

People we work for reporting positive distance travelled – looking after their physical health

58.13

68.31

60

People we work for showing positive distance travelled – employability

38.29

43.11

30

Complaints responded to within Scottish Public Services Ombudsman timescales

95.83

100

96

Complaints received about staff which were upheld by the Loretto Care complaints process

28.57

52.94

0

Complaints to Care Inspectorate upheld

0

66.67

0

Care services graded 'Very good' (5) or better in care inspections

92.31

100

91

Direct care staff with an appropriate qualification

72.9

74.28

75