We use Key Performance Indicators to track performance at both local and organisational levels.
The table below shows a selection of measures for 2015-2016 and 2016-2017.
The results show the improvements we’ve made in the positive distance travelled for people we work for in relation to mental and physical health and employability.
People we work for reporting positive distance travelled – looking after their mental health
People we work for reporting positive distance travelled – looking after their physical health
People we work for showing positive distance travelled – employability
Complaints responded to within Scottish Public Services Ombudsman timescales
Complaints received about staff which were upheld by the Loretto Care complaints process
Complaints to Care Inspectorate upheld
Care services graded 'Very good' (5) or better in care inspections
Direct care staff with an appropriate qualification